Privacy Policy

Effective Date: December 17, 2024

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  1. Introduction
    Welcome to Gendesk.

Gendesk (“us”, “we”, or “our”) operates the https://gendesk.io website (hereinafter referred to as the “Service”).

This Privacy Policy governs your visit to https://gendesk.io and explains how we collect, safeguard, and disclose information that results from your use of our Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Terms not defined in this Privacy Policy have the meanings provided in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and, together with the Privacy Policy, constitute your agreement with us.

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  1. Definitions
    SERVICE refers to the https://gendesk.io website operated by Gendesk.
    PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
    USAGE DATA is data collected automatically, generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
    COOKIES are small files stored on your device (computer or mobile device).
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  2. Information Collection and Use
    We collect different types of information for various purposes to provide and improve our Service to you.

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  1. Types of Data Collected
    Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to, your email address.
Usage Data

We also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include details such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, our Service pages that you visit, time and date of your visit, time spent on those pages, and other diagnostic data.
Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://
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  1. Use of Data
    Gendesk uses the collected data to provide and maintain the Service, notify you about changes to our Service, allow you to participate in interactive features when you choose to do so, provide customer support, gather analysis to improve our Service, monitor the usage of our Service, detect, prevent and address technical issues, and for other purposes with your consent.

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  1. Retention of Data
    We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period.

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  1. Transfer of Data
    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your jurisdiction where the data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to the transfer.

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  1. Disclosure of Data
    Disclosure for Law Enforcement or as required by law, and in other specific circumstances as outlined in the policy.

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  1. Security of Data
    We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

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  1. Your Data Protection Rights
    We detail your rights under the General Data Protection Regulation (GDPR) and the California Privacy Protection Act (CalOPPA), including the right to access, update, delete, or limit use of your Personal Data.

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  1. Service Providers
    We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

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  1. Analytics
    We may use third-party Service Providers to monitor and analyze the use of our Service.

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  1. Changes to This Privacy Policy
    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

For any questions or requests regarding your data protection rights, please contact us at the email provided on our website.

  1. No Refund Policy
    At Gendesk, we are committed to providing a high-quality service. However, all sales are final, and we do not offer refunds or credits for any purchases, including but not limited to subscriptions, credits, or one-time fees. By purchasing or subscribing to Gendesk, you acknowledge and agree to this No Refund Policy.

No Exceptions
We do not make exceptions to this policy for:

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Legal Compliance
Where required by applicable consumer protection laws, we may offer refunds under specific, legally mandated circumstances. In such cases, refunds will be processed in compliance with the relevant consumer protection laws.

Acceptance of this Policy
By completing a purchase on Gendesk, you confirm that you have read, understood, and accepted this No Refund Policy. It is your responsibility to review this policy before making a purchase, and we reserve the right to update or modify this policy at any time without prior notice.

If you have any questions regarding our No Refund Policy, please contact our support team at team@gendesk.io.

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By using Gendesk, you acknowledge you have read and understand this Privacy Policy.